Job Description

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Role Overview

We are looking for a highly skilled SRE Engineer with strong hands‑on experience in monitoring, production support, debugging, and maintaining mission‑critical applications. The role requires strong expertise in Core Java , modern observability tools, and hands‑on experience with databases, CI/CD, cloud systems, and L1/L2 production support—preferably in the banking industry .

Key Responsibilities

Production Support & Reliability

• Monitor and maintain the health, performance, and availability of production systems.
• Investigate, troubleshoot, and resolve production incidents with minimal downtime.
• Perform L1/L2 support , including prioritizing and managing incoming issues.
• Identify defects, collaborate with development teams, and track fixes based on severity.
• Implement and validate RFCs (Request for Change) as part of release cycles.
• Conduct pre‑ and post‑validation during traffic diversion or infrastructure changes.

Monitoring & Observability

• Develop, enhance, and maintain monitoring tools, alerts, and dashboards using:
  • Splunk
  • Kibana
  • Grafana
• Ensure system metrics, logs, and traces are continuously captured and actionable.

Automation & Continuous Improvement

• Automate operational workflows to reduce manual tasks and enhance reliability.
• Improve system performance through tuning, root‑cause analysis, and best practices.
• Maintain detailed documentation of incidents, resolutions, and SOPs.

Cross‑Team Collaboration

• Work closely with development, DevOps, infrastructure, and product teams.
• Participate in Agile/Scrum ceremonies and contribute to sprint deliverables.
• Support deployment processes and CI/CD pipelines.

Must‑Have Technical Skills

• Core Java (debugging, code tracing, log analysis)
• Monitoring & Observability:
  • Splunk
  • Kibana
  • Grafana
• Databases:
  • PostgreSQL
  • MongoDB
• Experience in SRE or Production Support roles (preferably banking/financial services)
• Strong in:
  • L1/L2 support
  • Debugging & performance monitoring
  • Incident management
• Hands‑on with:
  • Spring Boot
  • REST APIs
  • CI/CD pipelines (GitHub Actions or similar)
  • ServiceNow (incident/change management)
• Strong knowledge of cloud services (AWS/Azure/GCP)

Soft Skills

• Excellent problem‑solving abilities
• Ability to work under pressure in fast‑paced environments
• Strong communication and cross‑team collaboration
• Ownership mindset and proactive issue resolution

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