Quality Assurance Analyst Job at Total Access Urgent Care logo, Baltimore, MD

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  • Total Access Urgent Care logo
  • Baltimore, MD

Job Description

Job Description

Job Responsibilities:

  • Conduct thorough quality assurance testing on healthcare services provided by Total Access Urgent Care
  • Identify and report any bugs, defects, or issues in the systems or processes
  • Develop and implement testing strategies to ensure high-quality standards are met
  • Collaborate with cross-functional teams to address quality concerns and improve processes
  • Create and maintain detailed documentation of test results and findings
  • Participate in continuous improvement initiatives to enhance overall service quality

Essential Qualifications:

  • Bachelor's degree in a related field such as Computer Science, Engineering, or Healthcare
  • Proven experience in quality assurance, preferably in a healthcare or urgent care setting
  • Strong analytical skills with the ability to interpret data and identify trends
  • Excellent attention to detail and ability to multitask in a fast-paced environment
  • Effective communication skills to collaborate with team members and stakeholders

Desired Experience:

  • Experience with testing tools and methodologies in a healthcare environment
  • Familiarity with electronic health records (EHR) systems and healthcare compliance regulations
  • Previous experience working in an urgent care or similar healthcare setting

Salary & Benefits:

The salary for this position ranges from $110,000 to $120,000 annually. Total Access Urgent Care offers competitive compensation packages, health benefits, retirement plans, paid time off, and opportunities for professional development.

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