Job Description

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Champion, New Era, Nike, and Mitchell & Ness. In addition to our wide range, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, and the two largest MLB franchises via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

General Position Summary

The Entry Level HR Shared Service Coordinator supports the delivery of efficient and consistent HR services to employees and managers across the organization. This role is ideal for individuals beginning their career in Human Resources and provides hands-on experience with core HR processes, employee support, and HR systems within a shared services environment. The coordinator works under guidance from lead HR team members and gains exposure to multiple areas of HR.

Principle Duties and Responsibilities

• Serve as a first point of contact for routine employee HR questions via email, phone, or HR ticketing system.
• Provide basic information related to HR policies, benefits, payroll, timekeeping, and onboarding.
• Route or escalate non-routine or complex inquiries to senior HR staff or specialists as needed.
• Assist with employee lifecycle activities including new hires, onboarding tasks, job changes, and terminations.
• Enter and update employee data in the HRIS accurately and in a timely manner.
• Prepare standard HR documents such as employment verification letters and onboarding materials.
• Support employees with basic benefits enrollment questions and direct them to appropriate resources.
• Assist with payroll data validation and help resolve simple discrepancies.
• Maintain documentation in accordance with company policies and legal requirements.
• Follow established HR procedures, checklists, and service-level guidelines.
• Maintain confidentiality of employee information at all times.
• Support audits and compliance activities by organizing files and records.
• Work closely with HR team members to learn HR processes and systems.
• Participate in training sessions and HR projects to build HR knowledge and skills.
• Collaborate with other HR teams such as Payroll, Benefits, HRIS, and Talent Acquisition as assigned.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

• High School Diploma or equivalent.
• At least 3–6 months of experience in an HR Shared Services environment.
• Strong interest in Human Resources and employee services.
• Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and willingness to learn.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Ability to follow processes and instructions.
• Good organizational and time-management skills.
• Professionalism and discretion when handling sensitive information.
• Ability to work effectively in a team environment.

Preferred Job Required Knowledge & Skills

• Associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field (or currently pursuing).
• Exposure to JIRA Ticketing System or UKG Ready HRIS through coursework or internships.
• Customer service experience.
• Coursework in HR, employment law, or business operations.

Work Environment

• Onsite office work environment.
• Standard business hours from 8 a.m. – 5 p.m., flexibility may be provided upon request.

 

Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

 

Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 

Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and background checks as permitted by law, including but not limited to government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance with applicable legal requirements and Company policies.

 

Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com . A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

Job Tags

Contract work, Internship, Work at office, Immediate start

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